{"id":2810,"date":"2022-11-03T15:11:23","date_gmt":"2022-11-03T15:11:23","guid":{"rendered":"https:\/\/mammoth-marina.flywheelsites.com\/?page_id=2810"},"modified":"2024-10-01T09:49:27","modified_gmt":"2024-10-01T13:49:27","slug":"qa","status":"publish","type":"page","link":"https:\/\/www.otonomsolution.com\/en\/qa\/","title":{"rendered":"Q&A"},"content":{"rendered":"\t\t
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FAQ<\/pre>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Frequently Asked Questions<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tI submitted a direct debit payment request and would like to know when the money will appear in my bank account.<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t
I submitted a direct debit payment request and would like to know when the money will appear in my bank account.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tI\u2019d like to subscribe. How do I do this?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t
Contact Otonom Solution and a customer service representative will be happy to assist you.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow long does it take to set up an account with you?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t
Depending on how quickly we receive the supporting documentation required to open the account, we can set up an account within 72 hours.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan I submit a direct debit payment request in advance?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t
Yes. You can submit direct debit payment requests at any time and we\u2019ll process them on the date you choose.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan I submit a direct debit request for the same day or do I have to do this in advance?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t
Yes. You can send your direct debit request on the same day before 2\u00a0p.m. and, as long as it is a business day, we will process your request that day. Otherwise, your request will be processed on the following business day.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat happens if one of my clients has no funds in their bank account?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t
We will send you an email notification that shows the reason why the transaction was rejected.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tThe bank account was rejected by the financial institution, but the numbers shown match those on the void check.<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t
The main reason for this kind of transaction rejection is that the bank account is linked to a line of credit, which is not allowed for pre-authorized direct debit payments in Canada.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan I receive my correspondence by mail?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t
No. We are a green company and we do not send any printed correspondence. We communicate by email only.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tOne of my clients has created a stop payment order. What should I do?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t
Under the Canadian Payments Act, this action automatically revokes your right to charge your client\u2019s bank account. You must therefore make arrangements with the client<\/p>
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to use another payment method. If your client decides to use the service again, they must sign a new direct debit payment form since the old one was automatically revoked.<\/p>
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tOne of my clients has asked me to withdraw their amount in two separate transactions. Is this possible?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t
Yes. You can withdraw an amount using any number of transactions.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tI use your interface to process my debit payments. When I process my deposits for the month, one name does not appear on my list of transactions. Why?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t
The most common reason is that the collection date entered for this individual does not match that of your other clients. By correcting the date, your client will be added to the list of monthly deposits.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tI have submitted my debit payment request. Will I receive a confirmation?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t
We email a report of transactions to be processed and if you log on to your Otonom Solution account, you can view the status of your transactions.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tI want to subscribe and you have requested a form of ID. Why?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t
Since we handle sensitive data, we must validate your identity and your signature on the contract.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tI just purchased management software and you are listed as a direct debit payment supplier. Do I still have to open an account with you?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t
Yes. Even though we have partnered with certain management software companies, you still have to open an Otonom Solution account in order to process your transactions.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat is the benefit for me when using your services as part of the management software instead of simply using your interface?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t
Certain software programs allow transactions to be automatically sent at the touch of a button. Others generate a file that is sent to us. Regardless of the format, the added value is when it comes to the accounting and monitoring of your activities. We always ensure that your transactions are processed seamlessly.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tI use your interface and I have just acquired management software. Can I change how I send my transactions?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t
Yes. A customer service representative will be happy to assist with the transition.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tI need to process a bank account change for one of my clients. Do I have to have them sign a new direct debit payment form?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t
No. Your form will still be valid. Please contact Otonom Solution and we will update their banking details.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tThe void check I provided for one of my clients was rejected. Why?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t
Void checks must always be printed and show the bank account owner\u2019s name. A void check that shows either no name or a handwritten name will be rejected.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tA direct debit payment form from one of my clients was rejected. Why?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t
The primary reason behind the rejection of a direct debit payment consent form is because the form was not signed. To avoid delays, please verify that each form has been signed before submitting it.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tI am a rental property owner and I own several buildings. Do I have to have several different accounts?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t
If all your deposits are made to one bank account, you only need one account for all your rental properties. You need one Otonom Solution account per bank account.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tI received a direct debit payment that I shouldn\u2019t have. Can I reverse the transaction?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t
Yes. We offer a refund service for the amount charged.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tI am a rental property owner and I have to increase my rent. Do each of my tenants have to sign another direct debit payment form?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t
No. The law requires you to notify your tenants at least 10 days in advance of any increase in the direct debit amount to be deducted.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tI own a small business and I don\u2019t have management software. Can I still use your services?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t
Yes. We have an online interface for companies without management software that allows you to quickly and easily process direct debit payments.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tAre pre-authorized payments secure?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t
Yes. The Canadian Payments Act is clear, and you are protected in the same way as when you write a check. We invite you to visit the Payments Canada website. This organization is responsible for governing pre-authorized payments in Canada.<\/p>
www.payments.ca<\/a><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tDo you have a user licence?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t
Yes. We have a valid licence issued by the Autorit\u00e9 des March\u00e9s Financiers.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"
FAQ Frequently Asked Questions I submitted a direct debit payment request and would like to know when the money will appear in my bank account. I submitted a direct debit payment request and would like to know when the money will appear in my bank account. I\u2019d like to subscribe. How do I do this? […]<\/p>\n","protected":false},"author":10,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"content-type":"","footnotes":""},"class_list":["post-2810","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.otonomsolution.com\/en\/wp-json\/wp\/v2\/pages\/2810","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.otonomsolution.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.otonomsolution.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.otonomsolution.com\/en\/wp-json\/wp\/v2\/users\/10"}],"replies":[{"embeddable":true,"href":"https:\/\/www.otonomsolution.com\/en\/wp-json\/wp\/v2\/comments?post=2810"}],"version-history":[{"count":0,"href":"https:\/\/www.otonomsolution.com\/en\/wp-json\/wp\/v2\/pages\/2810\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.otonomsolution.com\/en\/wp-json\/wp\/v2\/media?parent=2810"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}