THE OTONOM EXPERIENCE

Customer experience specialists

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Our customers are at the heart of what we do.

We know that each transaction is important and every client expects a seamless payment experience that works every time. We know that the feeling of being listened to and supported enhances the customer experience. Our expertise is honed based on regular feedback from our clients and we constantly strive to optimize our offer and continue to serve our clients in a personalized and caring way.

OUR APPROACH

This is how we operate

01

We get to know you

You’ll speak to our customer experience specialists who truly love welcoming new clients and getting to know them. We treat each client as an individual to ensure the best possible experience.

02

We understand you

Once we’ve had the pleasure of getting to know you, we’ll try to understand you. Understanding your needs, pain points, weaknesses and strengths allows us to offer the best service for you and your teams.

03

We support you

Are you happy with our offer and would like to come on board with us? That’s excellent news! Our team will be happy to support you until you’re completely at ease with the system.

04

We listen to you

Now that you’ve mastered the system and have begun to manage your payments, feel free to share your suggestions with us. We work closely with our clients to ensure continuous improvement!

We always have your best interests at heart.

I believe that good customer experience is not only about an intuitive user journey. It’s all about the humans behind the experience! An authentic approach, helpful guidance and attentive listening certainly contribute to a successful customer experience. We don’t spend time with our clients because we’re paid to do so, but because we love helping and supporting them. That sums up our team!

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Director of Operations and Customer Experience

Let’s talk!

Make an appointment with our team to discuss your needs and discover how the platform can help you.

    Let’s talk!


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